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Whether we’re in the office, working from home or running to an appointment, it’s essential to stay accessible. It’s also essential to follow proper business protocol when reaching out to clients. Since most of us are always on the go, the ability to install Primerica Mail on our mobile devices makes this responsibility easier.

To set up Primerica Mail on your mobile device, log into POL desktop view and navigate to the mail/gosolo link at the top of the POL home page. Follow the Mobile Primerica Mail set-up instructions for your device. You may want to print these instructions out to make it easier to follow them on your mobile device. Once your Primerica Mail account is up and running, be sure to follow these important tips and guidelines for proper client communications.

  • Email Policy: Primerica Corporate Policy states that ALL client emails must be sent using your Primerica Mail address only. If you are sending emails to clients using a personal email account, such as Gmail, Yahoo or Mac, then you are in violation of this policy!
  • Email Purge: Because Primerica Mail is a massive system that services 200,000+ email accounts, it is set to systematically purge items from your default Inbox, Draft, Sent and Trash folders. This means that items left in your Inbox longer than 120 days, left in your Draft or Sent folder longer than 60 days, or left in your Trash folder longer than 14 days, will be automatically deleted to make room for newer messages. To preserve vital emails, simply create a personal folder on Primerica Mail and periodically move these items into this folder for safe keeping.

  • Email Password Reset: If your POL password expires, your mobile device will prompt you for a new password. In this case, you will FIRST need to go to POL to change your password. Then, make the same password change to your email account on your mobile device.

Remember, it is important that you stay in email compliance, even on the go! If you experience technical difficulty, we’re ready to help. Just contact our Tech Support team at

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Ah good ole summertime! Time to hit the beach for a little R&R, devour the latest spy thriller, make a couple new business connections or twelve, and update the browser on your PC.

What? That’s one boring suggestion. We know. Going to the beach CAN be pretty dull! But updating your browser? Now that’s exciting! In case you’re not up to speed on the latest hot browser news, read on. This article will tell you what you need to know for best practices computing with Primerica.

After 12 years, Microsoft ended its support for Windows XP on April 8, 2014. If you are still running the XP operating system on your computer (and many are), then it may be time to upgrade your OS, your computer, or both. Two reasons. One, Microsoft has stopped issuing XP security updates, which leaves your computer more vulnerable to viruses and malware. XP is both old and popular, which means the chinks in its security armor are better known than most operating systems.

Two, XP is not capable of running any IE browser past IE 8, which is three versions old. Like old operating systems, old browsers are more susceptible to cyber attacks. This puts your computer at a double security risk. Upgrading to the most current operating system will greatly enhance online security, offer modern browsing features, and let you choose from a wide selection of mobile and desktop devices. Let’s face it: the computing world has changed just a little since 2002! Desktops, laptops and tablets offer more computing power and protection for the money than ever before.

And here’s one more reason why you may want to consider an upgrade. Primerica is no longer supporting IE 8, IE 9 or IE 10 as preferred browsers. We’ve been working hard to streamline our browser support and move our support to the most popular (and robust) browsers. To make pages and functionality in Primerica Online, TurboApps and Virtual Base Shop look and work their best, we recommend using the following supported browsers:

Google Chrome (Recommended)
Internet Explorer 11, non-compatibility mode

Apple Mac
Safari 6.0.5 or higher Note: Not all applications on POL are compatible with Mac

iPad Tablet
Safari (current production release for device)

Android Tablet
Google Chrome (current production release for device)

Third-Party Websites

Primerica Online provides access to several third-party websites and we are working with these website providers to align our browser support. As a general rule, most third-party sites should function correctly under Internet Explorer 9 and 10, or 11 in compatibility mode.

Current & Future Support

It’s not always possible, but we do try to support new browser versions immediately upon their release plus one version back. We do not support beta or pre-production releases of any browser. And if you experience any problems using these supported browsers, contact our Tech Support team.

Don’t Forget iOS Updates

Similarly, with Apple devices we will be phasing out support for iOS 5 and iOS 6 in the next 45-60 days. To keep using the Primerica App we recommend updating your device to iOS 7 as soon as possible. Rumor has it Apple will be releasing iOS 8 this fall.

Just in case you’re tempted to do all this updating from your beach chair, remember it’s always best to update your wireless device by plugging it into a power source and connecting to a secure wi-fi source. Make sure you’ve backed up your files to the cloud or your hard drive before you start.

Sure, keeping your computing devices up to date and running properly can seem a little tedious. But it’s all part of the technology world in which we live and work. And you’ll be so glad you did when you present Primerica’s life-changing financial products and principles to a family who desperately needs to know (on a device that works like it should),

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Jim Ney (Rhymes with Finance Guy)

In the past three decades, Kansas SNS Jim Ney has built an outstandingly successful business that spans almost half of the United States. We took 5 minutes to ask him 5 questions about his Primerica experience.

How long have you been with Primerica?

We just finished our thirty-first year, starting our thirty-second.

Why did you join?

I always wanted my own business. Iwanted to pay off some student loans, so my wife could work part time and we could have some babies. And we fell in love with what Primerica does. That’s the whole story. Who would have known that it would turn into 60 offices in 20 states with 80 RVPs?

What are your favorite POL tools – and why?

Coming from the olden days when there weren’t as many resources and everything was on paper —going from that 30 years ago to today where everything is at your fingertips is amazing. I don’t think people appreciate what it would take in business to create that support system. If you were in business for yourself, you’d be constantly creating widgets to support what you need. And the Financial services business is so educational- and informational- intensive with always changing laws and regulation. To think we pay so little for so much; such phenomenal support for the company.

There’s so much inside POL, and it is great. I don’t need to know it all. I just need to know it when I need to know it. It’s all on a need to know basis, and when you need to know it’s there.

What have you learned building your Primerica Business?

Don’t ever get to high and don’t ever get too low; just keep working.

What advice do you have for all the future RVPs out there?

If you believe in your cause and adamantly portray your belief in your cause people will follow you. You can’t worry about what other people think; stay after it long term. All good things go to those people who stay after it. While you are watching everyone else quit, you are still standing.

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“The world is a smaller place!” We hear this phrase all the time. But…it is? Because really, there’s no way to shorten the distance from California to Florida – it’s still 3,000 miles. And if you’re covering Canada from one end to the other, get ready to drive five days. The vast land mass known as North America hasn’t shrunk one smidge! Yet if you want to connect with a client or prospect who doesn’t happen to reside anywhere near you, amazing technology lets you do just that in seconds, not minutes. No vehicle needed!

Primerica Reps, consider, a fast, easy online tool* that lets you connect with one person or many, share documents, presentations and training materials with clients, prospects and teammates in any convenient location with an Internet connection. Use it to host a virtual Kitchen Table presentation and step through a Life app, IBA or Quick Quote. The handy presenter swap feature lets you pass screen control, so clients can securely sign and complete the application during the online appointment.

Mobile apps let you present directly from your iPad or attend a meeting from your iPhone or Android smartphone. Desktop screen sharing works on either PC or Mac and requires no software. Number of meetings? Unlimited. And you can pack each one with up to 250 participants. Use the meeting scheduler to plan meetings ahead of time or pull them together on the fly.’s features are intuitive and require no training.

An early adopter, Regional Leader Jimmy Ward set up an online appointment on his iPad, then stepped through a life insurance presentation, passed screen control so his client could sign the application, and closed the sale. He also conducted several online training meetings with his team. Results? “I have used a few other similar tools, but is by far faster and more user-friendly,” says Jimmy. “Also, no freezing is a big plus. I recommend it to all for these reasons.”

In other words, gave Jimmy the opportunity to make his world a little smaller and the potential to grow his business a lot bigger! Want to do the same? To give a try, click here to go to the exclusive Primerica sign-up page. And remember, is a tax-deductible business expense. is offering Primerica Reps a special opportunity to purchase a 1-year Pro subscription for half price ($75/year). Or, start with the free 14-day trial, no credit card necessary. The only requirement is you must sign up with your Primerica email.**

Check out the Join.Me YouTube video for a 30-second quick view.

* Primerica does not make guarantees regarding the usability or functionality of any online video collaboration tool or its ability to provide service to its users. Primerica Representatives who use any online video collaboration tools operated by a third-party provider are subject to the terms of use of the third-party provider.

** Primerica Reps must follow the Compliance Guidelines for Video/Web Conferencing Tools, which can be found on POL by visiting Field Support > Field Technology > Resource Centers > Using Video/Web Conferencing Tools. Note: The Join.Me Recording feature has been disabled for Primerica Representatives due to the prohibition of such activities under current Compliance Guidelines.

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New releases, product updates, fixes and enhancements… we use these words often in Field Technology as our project teams continuously work to improve our sales and business management tools and reports. As we move into a new year, our ultimate goal is to give Primerica Representatives the ability to access our content and tools on any device and any browser anytime, anywhere.

What does that mean? It means big things are ahead! Here are 5 exciting ways we’re working to improve technology in 2014.

  1. Firming up the Functionality – We’re working to create uniform functionality across our systems so that, regardless of whether you connect with a laptop, desktop or smartphone or tablet, all applications will operate the same.
  2. More with Mobile – We’ll continue our strategy of investing development resources into the Android and Apple iOS operating systems (after all they DO hold 90% of the market share), BUT we’re keeping a sharp eye on ways to support other devices too.
  3. Bigger & Better with Browsers – We run our web-based business applications on today’s most commonly used browsers: Google Chrome, Internet Explorer 8 (non-compatibility mode for Windows XP), Internet Explorer 9 (non-compatibility mode for Windows Vista & Windows 7), Internet Explorer 10, as well as Safari for Mac and iPad. But from here on out, ALL new development projects will be certified for Internet Explorer, Chrome and Safari!
  4. Onward with Offline – An offline data gathering tool that syncs with POL via an Internet connection…a mobile proposal tool… Look for us to add more offline features on the Primerica App in addition to the highly popular Quick Quote, Insurance Needs Analysis, Saving for Retirement calculators and Savings and Loan calculators.
  5. Meshing Mobile with Web – We announced them at Convention, we’ve been working them in beta for months and now we’re about to bust them out company-wide. That’s right, the Engage for 90 Challenge and Client Relationship Manager are heading your way early 2014 – two tools that integrate mobile with web and will change the way you do business.

So stay tuned! Exciting innovations await you and your team as we look to the future and continue to build tech tools that empower your ability to help Main Street America become properly protected, debt free, and financially independent. Happy New Year to you from the Field Technology Team!

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